Meaning of SERVICOM
SERVICOM is an acronym derived from the words Service Compact. Compact is formal agreement between two or more people. In this case, SERVICOM is a service Compact (Agreement) between the Federal Government including all its organs and the Nigerian people. During his address to inaugural session of the National Assembly, the former President Chief Olusegun Obasanjo GCFR declared;
“Public offices are the shopping floor for government business. Regrettably,
Nigerians have for long been feeling short-changed by the quality of public
service delivery, by which decisions are not made without undue outside
influence and files do not move without being pushed with inducements.
Our public offices have for two long and been short case for the
combined evils of inefficiency and corruption, whilst being
impediments to effective implementation of government policies.
Nigerians deserved better. And we will ensure they get what is better.”
SERVICOM was established in the presidency in March, 2004 to operationalize government service delivery to the people. The president, the vice president, the ministers, secretary to the Federation, special advisers, presidential aides and permanent secretaries of the Government of the Federal Republic of Nigeria have resolved to have a solemn compact with all Nigerians. This resolution was taken at Abuja, 19-20 March 2004. Sequel to this, they directed that ministries, Parastatals and Agencies will prepare and publish SERVICOM charters and any other information that may help to meet the needs of the citizens who use their service.
To institutionalize SERVICOM in the education sector, the Federal Ministry of Education inaugurated her ministerial SERVICOM Unit (MSU) on June 9, 2005. This was followed with the inauguration at National Commission for Colleges of Education (NCCE) on August 31, 2005. SERVICOM Unit was established in the college by the appointment of the Pioneer coordinator in 2006.
The College internal management in its 77th meeting held on 5th June 2006 approved the first SERVICOM Charter for the College.
ABRIDGED COLLEGE SERVICOM CHARTER
To serve as a catalyst toward creating a centre of academic excellence in research, Science and technology education for the much desired technological advancement of Nigeria.
The college specifically:
– Prepares graduates with right attitude, knowledge/professional, competences in vocational, technical and science education.
– Prepare students for self-employment
– Provide opportunity for research, conference and workshop for teachers engaged in technology/technical education, vocational education and science education training.
COLLEGE SERVICES AND BENEFICIARIES
The college provides the following services to her citizens/customers.
a. Continuing Students (regular, Sandwich and C.E.P)
– Publishing a clearly defined admission requirements and current fees payable by students.
– Providing security services in the college, hostel accommodation, medical facilities, recreational facilities, lecture as well as examination time tables as at when due.
b. Ex- Students
– Publishing requirements/procedures for clearance.
– Graduates to collect statement of result within two weeks on application after the academic board approval.
– Application for referee report to the designated officer, example, H.O.D, Dean etc will be treated immediately.
c. College Staff/Community
– Timely response to staff welfare enquiries applications, complaints, claims, salaries, etc.
– Organizing orientation for new staff and regular workshop for staff.
– Provision of infrastructural facilities, equipment, tools and library stocks.
d. Members of the Public
– Enquiries on college programmes, etc and applications that follow due process will be promptly responded to within two weeks.
– Issues relating to contracts/supplies that require public attention will be published from time to time on notice boards, national dailies, etc.
– Prompt feedback on all official matters to the relating MDAs
– Compliance with the directives of the Supervising Ministries/Agencies.
Bursary unit publishes from time to time fees and other monies payable in the college, their purpose, mode and location of payment.
Suggestion boxes to improve level of services provided are mounted at strategic points at temporary and permanent sites.
SERVICOM committee of the college facilitate rapid response to complaints
Redress mechanism includes
– Repeat of service
– Compensation/Appreciation and others
Any service failure or complaint should be reported to:
SERVICOM focal officer – Engr. M.N Esomonu 08026422563
Charter Development Officer – Ilo Paschal Obinna 08032939597
Service Improvement Officer – Iloh Chizoba F 08034906697
We are here to serve you.